Kelowna Community Theatre
Kelowna, BC
Shawn Soole partnered with Kelowna Community Theatre to elevate the guest experience beyond the stage, reimagining how beverage service and front-of-house operations support the rhythm of live performance. Working closely with theatre leadership, he is helping modernize beverage selection, clarify service standards, and refine service flow—ensuring concessions feel intentional, efficient, and aligned with the quality of the productions themselves. Through targeted menu development, operational refinement, and staff-focused systems, Kelowna Community Theatre is positioned to deliver a smoother, more engaging hospitality experience that enhances pre-show, intermission, and post-show moments without disrupting the core theatre experience.
SERVICES RENDERED
Beverage Program Curation & Optimization
Advising on a streamlined, theatre-appropriate beverage selection that balances speed, quality, and profitability. Focus placed on approachable wine, beer, spirits, and non-alcoholic options designed to move quickly during peak windows while elevating perceived value.
Service Standards & Guest Experience Framework
Developing clear service standards tailored to a live-performance environment, including guest touchpoints, pacing expectations, and staff communication protocols that reinforce professionalism, warmth, and consistency at every interaction.
Service Flow & Concession Efficiency
Assessing existing service flow during pre-show and intermission periods and providing recommendations to reduce bottlenecks, improve queue management, and increase transaction speed—maximizing revenue without compromising guest comfort or show timing.
Front-of-House SOPs & Staff Training
Creating refined SOPs and training structures that empower staff to execute confidently under time pressure, maintain product consistency, and deliver a calm, welcoming experience even during high-volume moments.
Strategic Advisory & Ongoing Refinement
Providing ongoing guidance on beverage evolution, operational adjustments, and seasonal or event-based opportunities—ensuring the theatre’s hospitality offering continues to support both financial performance and audience satisfaction.
