IT’S NOT THE STAFF - 33 Conversations

In this conversation, Michael Abney and Shawn Soole unpack how hospitality leadership is evolving in a post-pandemic world. Drawing on decades of industry experience, Shawn discusses the importance of strong culture, staff development, and the real cost of employee turnover. Together, they explore why operators must rethink leadership, prioritize retention, and better understand the human and generational shifts shaping today’s hospitality workforce.